Frequently Asked Questions

Cover starts when the trip for which it was purchased begins, regardless of the voucher's issue date, and lasts for the days actually purchased and paid for.

Do not leave the baggage claim area. Report it at the airline desk, get the P.I.R. (Property Irregularity Report) form and call our assistance centre immediately to start the claim.

If the delay exceeds 6 hours, ask the airline for a written statement of the reason and duration, and call our assistance centre to claim reimbursement of expenses according to your plan. Always keep the original receipts.

The request must be made at least 72 hours before the cover start date. Cancellation may carry an administrative fee, which varies by provider.

You must ask us for an "extension of cover" before your voucher's original cover ends. The extension is subject to the provider's approval.

Email us at travel@vfboats.com with the transaction number, the voucher number, the beneficiary's name and the detail to be corrected. The voucher can only be changed up to 48 hours before cover starts.

As soon as you receive it, check all your personal and travel details, as well as the benefits, cover limits and restrictions included in your electronic document.

Travel assistance services are not medical or any other type of insurance: they are aimed solely at providing assistance in the event of sudden, unforeseeable events that prevent the trip from continuing normally.

It is the document we issue when you confirm your purchase. It shows the assistance product purchased and its features: covers, amounts, validity and beneficiary details.

It is the set of services purchased, with the maximum cover amounts for each benefit specified in the voucher.

It is an optional improvement that enhances the product originally chosen. It must be purchased and paid for separately.

It is the period, counted from the voucher's cover start date, during which the covers included in the product are not yet effective.

They are the set of assistance benefits that protect the beneficiary while travelling, specifying the different scopes, terms and limitations of each provider.

Where the product includes it, it is the amount the beneficiary must pay for any service required. Not all plans include it: check your voucher to confirm.

It is the office or call centre that coordinates the services the beneficiary needs during their travel assistance.

Any event causing bodily harm due to external, violent and visible agents beyond the beneficiary's control. If the harm arises from other causes, the Medical Assistance for Illness cover applies.

An illness that is sudden, unexpected and unforeseen, contracted after the cover start date, with a short and severe course, and which affects vital functions.

Any continuous pathological process that persists over time, lasting more than 30 days.

The return of the same illness after it has been treated, when it usually occurs 3 or more times in a calendar year.

Any pathophysiological process originating before the start date of the plan or the trip, which can be verified through standard diagnostic methods.

The medical professional provided or authorised by the operations centre, according to the product and provider purchased, who attends the beneficiary where they are.

An event beyond the obligated party's control that excuses them from fulfilling their obligations: generally a harmful event that occurs by chance.

It refers to its geographical validity. Our plans are valid worldwide, except in the beneficiary's country of usual residence, which is documented by the travel ticket.

The person duly identified in the voucher by first name, surname, ID or passport and date of birth, with an exclusive, unique and non-transferable number. Only the beneficiary can receive the benefits, subject to the age limits set by the plan.