Privacy Policy

1. Data controller

Travelo is responsible for processing the personal data we collect through this website. If you have any questions about this Privacy Policy, you can write to us at travel@vfboats.com.

2. Data we collect

We collect the following personal data when you interact with the Site:

• Contact form: your name, email address and the message you send us.
• Quote widget: the travel and personal details you enter in the external quote widget are handled directly by our technology partner, in accordance with its own privacy policy.
• Browsing data: basic technical information (device type, browser) collected automatically so that the Site works properly.
• Analytics (Google Analytics 4): we use cookies and anonymised usage data (pages visited, traffic source, device type) to understand how the Site is used and to improve it. We do not use this information to identify you individually.

3. Purpose of processing

We use your personal data to:

• Answer the questions and requests you send through the contact form.
• Give you information about our travel assistance products and plans.
• Comply with applicable legal or regulatory obligations.
• Improve the content and operation of the Site.

4. Legal basis

The processing of your data is based on your consent, given when you submit the contact form, and on our legitimate interest in answering your questions and improving our services.

5. Who we share your data with

We do not sell your personal data or share it for third-party commercial purposes. We may share information with:

• Service providers that process the contact form submission on our behalf.
• The provider of the quote widget, when you enter data directly into it.
• Google Analytics 4, which processes anonymised usage data from the Site in accordance with its own privacy policy.
• The competent authorities, when required by law.

6. Data retention

We keep contact form data for as long as necessary to answer your query and, afterwards, for the period required to meet legal obligations or resolve any claims.

7. Your rights

You can request access to, rectification or deletion of your personal data at any time, and object to its processing, by writing to us at travel@vfboats.com. We will handle your request within the time limits set by the applicable regulations.

8. Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. However, no data transmission or storage system is completely infallible.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will publish any changes on this page, stating the date of the last update.

For the general terms of use of the Site, see our Terms and Conditions.